Privacy Policy
Privacy Policy – Alf Plus Educational Platform
Alf Plus Educational Platform ('Alf Plus', 'we') is committed to protecting your personal data and maintaining its confidentiality.
1. Scope of the Policy
This policy applies to all users of the 'Alf Plus' app and website within the Kingdom of Saudi Arabia, and also applies to distinguished students (educational support providers from the same grade). It covers any personal data we collect or process to provide our educational services between students.
2. Data We Collect
Identification Data\: Name, mobile number, email address. Account Data\: Login information and password (encrypted). Usage Data\: Your interactions within the app/website. Financial Data\: When using electronic payment methods or disbursing payments to distinguished students. Academic Data\: Academic qualifications, grade level, contact information (for connecting distinguished students with their peers).
3. Purposes of Data Collection
Creating accounts and providing educational services between students. Communicating with you regarding your requests or our services. Improving and developing the quality of services. Evaluating distinguished students and managing educational support. Disbursing financial entitlements to distinguished students. Compliance with regulatory requirements in the Kingdom.
4. Your Rights Regarding Your Data
You have the right to: access your personal data, request correction of your data, request deletion or destruction of your data, withdraw consent for processing (if based on consent).
5. How to Exercise Your Rights
You can submit the request via email the support application the contact us button on the website the communication icon Your identity will be verified before execution then the request will be processed within thirty working days If an extension is required up to a maximum of thirty additional days you will be notified of the reason Multiple requests we rely only on the most recently documented request and automatically cancel previous ones
6. Data Retention Period
We retain your data only for the duration necessary for the purpose it was collected or as required by regulations, then securely destroy or anonymize it.
7. Disclosure of Your Data
We may disclose your data in the following cases\: To service providers\: payment providers, cloud hosting, technical support. To government authorities\: under a legal obligation or official request. During business transfers\: in case of a merger or sale of assets. With your explicit consent\: in any other case. For protection\: to safeguard the rights of Alf Plus or users, or to prevent fraud.
8. Data Protection
We implement appropriate technical and organizational measures to protect your data from unauthorized access.
9. Policy Updates
We may update the policy periodically, with announcements via the app or website.
10. Contact Information
For inquiries Email Support , App Contact Us button, Website Contact icon.
11. Business Transfers
In case of a merger or sale of assets, data will be transferred while maintaining protection according to this policy and the Saudi Data Protection Law, with notification of any material changes.
12. International Data Transfer
Data may be stored/processed inside or outside Saudi Arabia for operational purposes. We ensure safe handling according to this policy and the Saudi Data Protection Law, even if the laws of other countries are less strict.
13. Legal Reference
Based on the Saudi Personal Data Protection Law (Royal Decree M/19 dated 1443/2/9H, amended by M/148 dated 1444/9/5H) and its regulations.